Accredited by The Ministry of Education

These starter courses are aimed at non-native speakers (English), and will help participants practise the English Language they need for Effective communication.

Language for Spoken Communication

• Language for Telephone Use

• Language for Customer Service

Language for Written Communication

• Introduction to Emails

• Emails - Improving Communication Effectiveness

• Language for Business Writing

• Language for Report Writing

• Language for Meetings

• Language for Negotiations

• Language for Presentations

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Language for Telephone Use
Duration: 9am to 4pm (1 day)

This course is designed for those who are new to the workplace. It is also suitable for those who are in work and would like to know how achieve better communication with their customers.

Course Content

• Who’s calling please?

  • Introducing yourself professionally / politely

  • Offering your services professionally / politely

•  Transferring a call to a colleague

  • Holding on

•  Making appointments and changing arrangements

• Taking a message / Giving details

•  Taking / Making bookings

• Checking information

• Dealing with difficult customers

• Making follow-up calls

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Language for Customer Service
Duration: 9am to 4pm (1 day)

This course is ideal for anyone from the retail, hospitality, leisure or travel industries or anyone who would like to improve their external and internal customer service.

Course Content

• What are your customers’ expectations?

• How to provide these expectations and exceed them?

• Enhancing your service and maintaining these standards

• Importance of follow up when dealing with complaints

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Introduction to Emails
Duration: 9am to 4pm (1 day)

The course is designed to enable participants to develop and to reinforce their English language skills to disseminate information more effectively.

Course Content

• E-mails - formal / neutral business, informal business
• Use of register and stylistic variety Key language / phrases e.g. previous contact, reason for email, giving good/bad news etc.
• Language - how to keep words, sentences, and paragraphs short and simple
• Proof reading - Beware of the spell check!

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Emails - Improving Communication Effectiveness
Duration: 9am to 4pm (1 day)

This course is for busy business people who would like to improve their email writing in English to a professional standard.

Course Content

• The differences between other business writing and email
• Email structure Being brief and direct v/s indirect and polite
• Arranging a meeting
• Invitations and directions
• Negotiating and agreeing terms
• Complaints and apologies

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Language for Business Writing
Duration: 9am to 4pm (1 day)

This course is for busy business people who would like to improve their letter writing in English to a professional standard. Anyone concerned with quality when dealing with clients.

Course Content

• Letters - formal business, informal business, personal business
• Faxes, memos / notices
• Use of register and style
• Target language and phrases
• Functional language of offers, requests, apologies, etc.
• Language - how to keep words, sentences, and paragraphs short and simple
• Proof reading - beware of the spell check

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Language for Report Writing
Duration: 9am to 4pm (1 day)

The course is designed for anyone who is new to writing reports and wish to improve their report writing skills.

Course Content

• The purpose of report writing
• Vocabulary and language
• Identifying the audience
• Gathering and analysing information
• Elements of effective report writing
• Use of graphics
• Presentation
• Proof reading

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Language for Meetings
Duration: 9am to 4pm (1 day)

This is an introductory course for anyone who wants to improve their awareness of the language and structure of meetings.

Course Content

• Reasons for Meetings
• Planning a Meeting
• Agendas
• Contributing Effectively
• The Role of the Chairperson
• Participating in the Meeting
• How to Modify your Language

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Language for Negotiations
Duration: 9am to 4pm (1 day)

The course is designed for Business people who want to improve their awareness of the language and structure of negotiations.

Course Content

• What is Negotiating?
• Agreement and Communication
• The Phases of a Negotiation
  • Prepare
  • Discuss
  • Propose
  • Bargain
  • Settle
• Types of Negotiator

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Language for Presentations
Duration: 9am to 4pm (1 day)

The course is an introductory course for people who are new to giving presentations.

Course Content

• Review Tenses of Grammar
• Bomber Bang! Presentation Structure
• Signposting Language
• Body Language
• Dealing with Nerves
• Audience Analysis
• Pair work and Peer review

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Contact us for further information